amc

Technical support (often shortened to tech support) refers to a plethora enterprises provide assistance to users of technology products.

Technical support may be delivered by using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person.

NPSE is available for our customer 24X7 for assisting there day to day IT related operation problems either of IT hardware or software related. Our team is highly motivated & Available for resolving all
issues either by telephonic or taking remote session.

All type of Tier-1,Tier-2 & Tier-3 support will be directly from our side any hardware failure related support also consider & work back to back with OEM to get it resolve as per the service line agreement but in this case NPSE tech-support team will make some arrangement so that end customer work will not impact & there business operation will continue.

Tier-1: We have sufficient no of technical support engineers available which can get the first level problem resolve by telephonic or by mail.

Tier-2: We have tech-support engineers who can take the real time remote session to get the hardware or software related issue resolved.

Tier-3: Hardware replacement tech-support team is also ready in such case if hardware replacement required NPSE tech support team raises the RMA to the respective OEM & get the hardware as per
the SLA commitment.

Why Annual Maintenance Contract?

In today’s competitive era, quality is a prime factor. Quality output from any computer depends on machine’s repeat performance. To get repeat performance; machine maintenance is a key factor. Maintenance of machines requires special skills. Every organization may not have specialized maintenance team to take care of various operating platform available viz. Avaya, Macintosh/Windows Laptop or Desktop. NPSE IT team is specialized in providing support & maintenance as we have certified professionals with experience in multiple environments. In order to help our customers in getting the best throughput from the computer, we have introduced the concept of Annual Maintenance Contracts in Indian Market.

Why NPSE?

Total Win-Win Situation for our valued customers:

  1. Best Services GuaranteedIf you find a lower prices for our exact same services from any other legal service provider, then we`d like to make it right.
  2. Quality services guaranteed: we believe in providing top notch quality services.
  3. Delivering on commitments:We believe in providing time bound, prompt and reliable services to our clients
  4. Honesty and fairness in action:On integrity, there will be no compromise. We will always act to establish the foremost standards of honesty and fairness. Integrity is being ethical beyond doubt. It is living the law of the land in spirit. It is what will give us the confidence to stand up to any scrutiny.
  5. Everyone’s Important:No customer is small or big for us…we provide prompt and same level of services for all type of customers
  6. Emergency Support:24/7 service support after business hours and on public holidays with very little increase in basic service charges.
  7. Discounts on purchases:Substantial discount on any products or services purchased from us during contract period.
  8. Type of AMCs: Comprehensive 2. Non comprehensive
  • Comprehensive: includes all parts under services for repair or replacement
  • Non Comprehensive: excludes all parts, only services to provide best possible repair.

9. Business Solutions: 

Data Management

Make sense out of your digital life

Having issues with your data? Need help organizing, moving or managing contacts, calendar, email, music, or photos? Want to import or export data to different programs or devices? Need data converted or to a different format?

We can help

  • A-Z support for All range of Network and Telecom equipment
  • Import / export data to different programs and devices
  • Manage and sync contacts to mobiles devices
  • Conversion of files to different formats
  • Software installation & updating
  • Old to new machine data transfer & integration
  • Migration of data to different applications
  • External Storage Solutions

Hard Drive Failure

Hard drive issues, from file system corruption to actual physical failure, are one of the most common points of failure in data storage. We understand the value that your data can have. That’s why we offer data recovery services.

Data Backup & Data Transfer

The first step to data protection is backups. If you have two copies of your data, it is much harder to lose it. We can design and install a backup scheme that fits your needs and budget. We’ll install software, update your applications, move your files from your old computer to your new one, network your systems and configure your printer. We’ll be sure to keep your files in the same format and folder structure so that you can navigate and access your files easily.

Visit us @ npse.in

IT Crises

Your business network just went down and you need to have it up and running fast. Maybe your server crashed, your hard drive froze, your RAID configuration malfunctioned, or your operating system is acting erratic. Perhaps you are facing a critical deadline on a project, or you need to deliver a product or service immediately.

We will assess your IT problem and alleviate your emergency. We have the tools, the knowledge, the resources and the staff to resolve every IT emergency, no matter how difficult or complex it may seem.

We will come to you. We’ll work quickly and professionally, and we’ll arm you with the knowledge you need to be on top of your IT situation so that you’re able to remedy smaller problems on your own.

Our techs provide much personalized service, and after they resolve your IT problem they are always just a phone call, or email, away from answering any follow up questions you may have.

We respects your confidential and private information. We know how important confidentiality is to you, whether it’s business or personal data, or both. Don’t worry. Our techs have the training and the tools necessary to protect and secure your professionally sensitive and private data.

Computer Networking Solutions

Networking Consultation

Find out what you need to fully connect your home or office with an efficient and customized network before you make a purchase. We’ll conduct an onsite visit, survey networking needs, and then help you draft a cost-effective plan of action for networking your computers. We’ll even help you plan a “mixed network,” linking PCs, handheld devices and Macs for optimal performance.

If you already have an existing network that has just grown over time then it’s highly likely that security on that network will be an issue, chances are that you will also have bottle necks that is slowing your network access down. Talk to one of our specialists with over 16 years of networking experience there isn’t much we haven’t seen or done.

Network Installation & Security Setup

We’ll develop a glitch-free plan for you to share the Internet, Printers, and Files from anywhere in your home or office with a verifiably secure wireless and Wired network.

System Upgrades

Our technicians are experts at upgrading your computing potential. We specialize in providing additional computing capacity in a cost effective manner.

Storage

We’ll upgrade your storage potential by professionally installing Hard Drives with greater capacity. We’ll also provide top of the line External Drives to increase your storage potential even further.

RAM

We will increase your Memory capacity by professionally installing additional RAM, allowing your computer to run more programs simultaneously, smoothly and efficiently.

Speed

We will professionally upgrade your Processors giving you more computing speed

Servers

We will build a customized, top of the line Server, specifically designed to match your business requirements.

Our Experts will work with you, patiently, to discuss your business computing needs and meticulously focus on building the right Server to meet your requirements. And we’ll do it as economically minded as possible.  We won’t ever “up-sale” you into buying more components for your Server than you actually need.

Maintenance

We maintain your Server, your Network, and all of computers we have experience with all Windows Server environments, Email Server services, and most Web Server services.

Workstations

Attention business clients… Let us support your individual Work Stations along with your Network devices. We understand that your Work Stations are the tip of your sword for your business operations, and if they’re not performing properly it can spell disaster for you. We’ll maintain them and troubleshoot them for any sign of impending problems.

We ensure your Workstations :

  • Are properly connected to your Network
  • Perform all tasks needed by your staff
  • Operate glitch free and experience no software issues
  • Optimized for performance
  • Don’t run anything they aren’t supposed to
  • Virus signatures are kept up to date
  • Are secure from intruders

Computer Training

We consider education to be a vital part of our dedication to customer satisfaction. The one-on-one tutoring programs we offer allow customers to work through their software and hardware difficulties and learn new skills at their own pace. Our trainers are experts on Windows and have deep experience using a wide range of hardware and software products including Adobe, Photoshop, Microsoft and more. Contact us to schedule an appointment for a one-on-one tutoring session.

Possible tutoring topics include:

  • Software Proficiency Training
  • Network Setup & Use
  • E-mail & Internet Use
  • Security & Safety Issues
  • Anti-virus & Spyware Software
  • Anti-Malware Protection

Cisco Support

NPSE offer fixed-price, comprehensive, proactive Cisco Support contracts. And this being NPSE, agreements are carefully designed and organization-specific.

Full On-going Maintenance and Monitoring

Comprehensive monitoring on every network infrastructure we support is included as standard; allowing us to keep track of the performance of your Cisco devices always, we’re onto any connectivity issues in real-time.

Remote Support

It’s quite simple, our Remote Support packages are designed with two goals in mind: Maximum uptime, maximum performance. By offering fully managed, comprehensive services, deserve take care of each and every aspect of your Cisco infrastructure.

Products Supported

We support the whole range of Cisco products, including:

  • Cisco Switches – Catalyst 2960, 3650, 3850, 4500E, 4500-X
  • Cisco ASA – Firewalls, including 5500 and 5500-X with Firepower Services
  • Cisco Firepower Services – Firepower on ASA, Firepower Management Centre
  • Cisco WLC – Wireless Controllers (2500, 3504, 5508, 5520, 8540)and Access Points
  • Cisco Routers – ISR
  • Cisco ISE- Identity Services Engine Configuration and Commissioning
Switches, Firewalls, Routers, Wireless and VOIP

We offer fixed-price, comprehensive, proactive Cisco Support contracts. This includes fully automated monitoring across your entire Cisco-based network infrastructure, including switches, routers, firewalls, and wireless controllers.

Project Work

With our extensive knowledge of the Cisco product range, our input will make all the difference. Whether it’s a full network deployment you’re looking for, or additional devices to add to existing infrastructure, we can design the right solution for your business.

Hardware Warranty and Software Updates

We can include general maintenance such as software updates as part of your contract. We also include options such as hardware warranty, ensuring no event leaves you heading for downtime. Options available including Next Business Day and 4-hour fix on hardware.

If you didn’t come to deserve for your Cisco product, we can still help. We can check that your devices are running optimally and effectively and can address any issues ad hoc.

Mail us : support@npse.in

NPSE Team:

PMP/ITIL/SIX-SIGMA/CISCO: Mr Rajesh (Industry Certified)

Cisco/Juniper  (IT Infrastructure ) : Mr Deepak Shukla (Industry Certified)

Cisco Wireless & Network Security : Mr. Rahul (CCNA Certified)

IT Infra & Networking : Mr. Anurag Singh (CCNA Certified)

IT Networking (Routing/Switching/Security): Mr Saurabh (CCNA Certified)

IT Service Calls:  Coordinator

Telecom Service Calls:  Coordinator